I need to make a new wallet and have it validated so i can retrieve my solana. About 2 weeks ago my solana disappeared from my wallet and support told me to make a new wallet and have it validated. they didnt respond since then but i basically need to know how.
There’s no such thing as wallet validation! That’s a trick used by scammers to steal peoples funds.
Whoever you were talking to was not a real support official. Unfortunately your funds are almost surely lost.
The most common cause of people losing all the money in their wallets is using some fake wallet app. For instance, there are Android apps for Sollet and Solflare that are actually fakes that steal any money you put in them.
So sorry about your lost funds!