I sended my step to kucoin but they don't have that coin avalaible yet what can i do?

yesterday i sent my Step coins with solana to kucoin but i did bot receveid any coins in my kucoin wallet. Now it is send to this adres: 4Czst6NtUc5VvRVbBTUuNTWhTZptEmUZZGQp3c2C5g2o

how can i fix it?

Thank you for reaching to SOLANA FORUMS. Customer service may take some time to respond due to a large number of requests. We believe your case will be resolved as soon as possible.
Have you connected your token holder to Solana Network?
Secondly I would need you to provide the information of the transaction.

Best Regards,
Solana Team.