The transaction is completed, but the funds have not arrived

Hello. Tell me the algorithm of actions in such a situation: tokens were sent from the wallet to the exchange wallet, the transaction is listed as “completed”, but the funds did not arrive, almost a day has passed. In technical support LBank wrote, they are silent. Transaction:

3A2e5QDCiLW51QaZf8XG5yd1ZEbivy8mUptavZHcQRsNMt9q4XiWqHUZSysmvPycy627Bg9JfvUPEuRCBR623Gid

Sincerely

Hello @Gul and welcome to the form! :wave:

It is absolutely the fault of the exchange that you sent it too, assuming you are sure that you sent it to the correct address.

Unfortunately you’ll have to wait for their support to get back to you. Sorry about that!